Job Details

Our client is a globally recognised provider of integrated freight and logistics solutions incorporating air and sea forwarding, road and rail transport, warehousing, and fulfilment services. With a well-established overseas network and innovative technology, their highly experienced and dedicated team have built a strong reputation in exceeding their customers’ expectations.

Due to growth, they are now seeking an experienced Customer Service Representative to join their team in customer focused role.

Managing a portfolio of their valued customers your responsibilities will include:

• Ensure ongoing and consistent customer satisfaction through effective and efficient management of enquiries.
• Establish and maintain rapport and long-term sustainable partnerships with customers and key stakeholders.
• Prompt attention to customer quote requests.
• Receive booking requests, order management, generate reports as per customer requirements.
• Liaison with airline, shipping lines, agencies, and other relevant parties to request rate and service information.
• Liaison with internal departments to monitor shipment coordination and ensure timeframes are met.
• Problem solve, promptly resolving any issues as they arise. 

And of course, general client account management and customer service – ensuring customers are well looked after and their expectations met.

To be considered for this position you must have import operations or customer service experience from within a freight forwarding environment, be a dynamic team player with the drive to succeed and the ability to work in a fast-paced environment. A great attitude, excellent communication skills and high attention to detail are essential to your success along with Cargowise experience.

Interested? Apply via Seek or alternatively contact Gordon Milne on 0457 000 717 for a confidential discussion.