Job Details

Our esteemed client has achieved remarkable success, boasting a well-established brand, a strong team, and a loyal client base. They take pride in delivering personalised, integrated logistics services and understand that their people are their greatest asset. An exciting opportunity has arisen for a proactive industry professional with exceptional Customer Service skills to join their dynamic team in a key support role.
  
Managing a portfolio of import clients, your responsibilities will include:

• Ensure continuous client satisfaction by managing customer inquiries efficiently and effectively.
• Build and nurture strong, long-term relationships with clients and key stakeholders to foster sustainable partnerships.
• Prompt attention to client quote request, coordinate information with overseas offices.
• Liaison with airline, shipping lines, agencies and other relevant parties to request rate and service information.
• Manage purchase orders, track shipments, and provide regular updates while maintaining accurate status reports.
• Update and manage rate schedules and client records.
• Provide support to the sales and operations team through provision of advice and assistance.
• Support the implementation of new business.

We are seeking a passionate and motivated team player with a minimum of 2-3 years’ recent experience within the international freight forwarding industry, particularly in a Customer Service or Import Operations capacity. This position required a professional demeanor, strong communication and a customer focused mindset. The ideal candidate will excel at building strong relationships, resolving issues efficiently, and thrive in a fast paced environment.

In return, join a successful company known for its excellence and strong culture, offering genuine opportunities for career development.

Interested? Apply via the link below, or alternatively contact Melinda Butts on 0457 038 818 for a confidential discussion.