Job Details

We are partnering with a well-established market leader in the freight forwarding industry to recruit a National Client Services Manager. This pivotal role will oversee a small, high-performing team across Sydney and Melbourne while ensuring outstanding customer service and operational excellence across the business.

Key Responsibilities:

• Lead, mentor, and develop a team of Client Services professionals in Sydney and Melbourne, fostering a positive and collaborative work culture.
• Manage and nurture key client relationships, ensuring exceptional service and timely solutions for their freight forwarding needs.
• Collaborate with internal departments to drive service excellence and operational efficiency.
• Develop and implement strategies for client retention, service improvement, and business growth.
• Monitor and report on team performance, customer satisfaction, and KPIs, taking proactive steps to address any service gaps.
• Ensure compliance with industry regulations and company policies.
• Work closely with senior management, providing regular updates on team performance, client feedback, and business opportunities.

Skills & Experience:

• Proven experience in a client services management within the freight forwarding industry
• Strong leadership and people management skills, with a track record of overseeing teams in multiple locations.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients and internal stakeholders.
• In-depth knowledge of freight forwarding processes, including international shipping, customs, and logistics.
• Highly organized, with the ability to prioritize and manage multiple projects in a fast-paced environment.

Qualifications:

• At least 5 years of experience in freight forwarding, with 2+ years in a managerial role.

Why You Should Apply:

• This is an excellent opportunity to join a market leader and make a tangible impact on the business.
• Collaborative and supportive work environment across Sydney and Melbourne.
• Clear career progression opportunities within a growing company.

Please note: This position is only open to Australian residents.
Pace Appointments is not authorised to issue work permits/visas to non residents

How to Apply:

If you are a dynamic and results-driven manager with a passion for customer service in the freight forwarding industry, we want to hear from you! Please send your resume to tracy@paceappointmentsvic.com.au